7-Day Refund Window
You have 7 days from delivery to request a refund. After 7 days, no refund requests will be accepted.
Return Form Required
Every parcel comes with a return form. It must be filled and returned with the product for refund processing.
Verification Call
We will personally call you to verify your refund request before processing payment.
Return Form Process
Every Parcel Includes a Return Form
हर parcel के साथ एक return form दी जाती है। यह form आपको fill करके वापस भेजना होगा।
ہر پارسل کے ساتھ ایک ریٹرن فارم دیا جاتا ہے۔ یہ فارم آپ کو بھر کر واپس بھیجنا ہوگا۔
- Form Required: Return form must be filled completely and signed
- With Product: Form must be returned along with the product
- No Form = No Refund: Without the return form, refund cannot be processed
- Keep Copy: Take a photo of the filled form for your records
Remote Areas Assistance
Courier Challenges in Remote Areas
If you live in a remote area where courier service has difficulty reaching, you will need to help coordinate with the courier for return pickup. Please contact our support team for guidance.
آپ کو کورئیر کی مدد کرنی ہوگی اگر آپ کے علاقے میں رسائی مشکل ہو۔
How We Help
Our support team will guide you step by step. We work with couriers to ensure they reach you, but your cooperation is essential in remote areas.
ہماری سپورٹ ٹیم آپ کی رہنمائی کرے گی، لیکن آپ کا تعاون ضروری ہے۔
When Refund is Accepted or Rejected
✓ Refund Accepted
- Damaged at delivery: If product is damaged when rider arrives, return immediately to rider
- Wrong product: If wrong product delivered, return immediately
- Unused product: Product in original condition, unused, with return form within 7 days
- Packaging intact: Original packaging must be intact and undamaged
✗ Refund Rejected
- Product used: If you have used the product - NO REFUND
- Broken/Damaged by user: If product broken after delivery - NO REFUND
- Missing return form: Without return form - NO REFUND
- After 7 days: Refund requested after 7 days - NO REFUND
- Packaging damaged: Original packaging damaged or missing
At Delivery - Return Immediately
Check Product Immediately
When rider arrives, check the product right away. Open and inspect before accepting.
If Damaged or Wrong
If product is broken, damaged, or wrong item - DO NOT ACCEPT. Return immediately to rider.
Rider Will Take Back
Rider will take the product back. You don't need to pay. Your refund will be processed.
No Questions Asked
No questions asked - immediate return accepted at delivery time.
Refund Timeline & Process
Step 1: Request
Submit refund request within 7 days with return form
Step 2: Verification Call
We call you personally to verify the refund request
Step 3: Approval
After verification, refund is approved within 24-48 hours
Step 4: Payment
Refund processed to your selected payment method
Refund Payment Methods
JazzCash
Refund sent directly to your JazzCash account
Easypaisa
Refund sent directly to your Easypaisa account
Bank Transfer
Refund to your bank account (IBAN required)
We will personally call you to verify your account details before sending refund
📞 Personal Verification Call
Before any refund is processed, you will receive a personal phone call from our team to verify your details and confirm the refund request. This is to ensure security and prevent fraud.
Please keep your ID and payment details ready when we call.
Frequently Asked Questions
What if I used the product?
If you have used the product, refund is NOT accepted. Products must be unused and in original condition.
I lost the return form, what to do?
Without return form, refund cannot be processed. The form is mandatory for all returns.
How long for refund to reach me?
After verification, refund takes 3-5 business days for JazzCash/Easypaisa, 5-7 days for bank transfer.
Product broken after delivery?
If product breaks after you've accepted and used it, no refund is possible. Always check at delivery.